SPAM Policy

UnlimitedHost provides eMail and related software tools, including tools for composing

and sending survey invitations.

UnlimitedHost supports only permission-based eMail marketing and research practices,

and has implemented this SPAM Policy to:

  1. Help prevent eMail from being used to send unsolicited commercial eMails (UCE)-or SPAM.
  2. Provide information to our customers and end-users about UCE and SPAM.
  3. Respond to complaints suggesting that eMail, or other software tools provided by UnlimitedHost, or UnlimitedHost's computers or servers, have been used to send UCE or SPAM.

UnlimitedHost's SPAM Policy is a zero-tolerance policy against sending UCE or SPAM that is in any way associated with eMail, our customers, or our customers' clients, associates and end-users. You are prohibited from using eMail to send UCE or SPAM, and you are prohibited from sending UCE or SPAM from any third party eMail system as a means of inviting respondents to take surveys or complete questionnaires hosted on UnlimitedHost's servers or network. Infringement of this policy includes, but is not limited to:

Generally speaking, UCE or SPAM does not include sending surveys or eMail notifications of surveys to customers, employees, business partners, students, faculty, association members, or any other group that you communicate with on a regular basis, or with whom you have previously established a business, academic or personal relationship.

 

The following sources of eMail lists are usually acceptable:

The following sources of eMail lists are usually unacceptable:

Generally speaking, any list created in a way that does not offer choice about inclusion is considered a SPAM list. If you have a question about whether your eMail list is appropriate, please contact Customer Service by calling toll free (800) 211-6967, or (949) 585-1500, or send eMail to Customer Service .


SPAM Resources

For more information about what SPAM is, why it is bad and what can be done about it please visit the following sites:

www.mail-abuse.org

The Mail Abuse Prevention System

www.abuse.net

The Network Abuse Clearing House

www.cauce.org

The Coalition Against Unsolicited Commercial E-mail

www.spamcon.org

SpamCon Foundation Law Center

www.spamcop.net

Spam Reporting Service and other resources

Read the text of the USA CAN-SPAM Act of 2003


Responding to SPAM Complaints

If UnlimitedHost, or any of our technology partners, including Data Center Facilities or Internet Service Providers, receive complaints about UCE or SPAM directly related to your use of our service, or eMail invitations for your surveys hosted by us, regardless of the source of your eMail list, we reserve the right to immediately suspend your account while we investigate. If we feel the complaints are legitimate, or if you do not cooperate with our investigation, we reserve the right to immediately close your account without refund. If you are using a legitimate eMail list but have concerns that some participants may unwittingly report your eMail as SPAM when in fact it is not, please contact us in advance.

 

If you use eMail to send any eMails that are not invitations to a survey or questionnaire hosted by us, we reserve the right to immediately and permanently close your account without refund. We will also charge you for all costs associated with investigating and prosecuting you for misuse of our products and services.

 

NOTICE: Sending unsolicited eMail advertisements to or through UnlimitedHost computer systems will use or cause to be used UnlimitedHost servers located in California. Any unauthorized use of UnlimitedHost computer systems is a violation of the UnlimitedHost Terms of Service, Spam Policy, and certain federal and state laws, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030 et seq.), Section 502 of the California Penal Code, and Section 17538.45 of the California Business and Professions Code. Such violations may subject the sender and his or her agents to civil and criminal penalties.


Believe You Have Been Spammed?

Please forward a copy of the unsolicited eMail to Customer Service and provide any other information that you believe may help us in our investigation.

 

UnlimitedHost takes SPAM prevention very seriously. Thank you for reviewing our Spam Policy.